During my tenure at Bank of America I worked on many projects such as the homepage, the online banking mortgage interface, conceptual work for re-imaging the entire site and online banking as well as the redesign for the Military Bank.

Originally a completely independent subsidiary, the Military Bank was brought into the larger organization. We strategized a plan to transition the existing customers over with as little interruption to their lives as possible.

I led the design team on the conceptual phase of the project and worked closely with the line-of-business to find out who our customers where, what were their concerns and crafted a solution that fit within the project constraints. I provided both conceptual and detailed wireframes and user-stories. I acted as a champion for the user’s experience on this project and received internal rewards and recognition for my efforts.

At Amdocs, we produced CRM software for telecommunications companies. For two release cycles, I helped develop the product functionality specifications, wrote use-cases, put those use-cases into relationship diagrams to categorize like functions then designed functional screens and developed task flows. Then put it all together in detailed design documents.

I designed icons and created the skin for the UI of this web application. I also wrote the style guide for a suite of applications. While there, I was a part of creating an in-house usability team, performed heuristic evaluations, created user surveys and helped build a usability lab.