During my tenure at Bank of America I worked on the redesign for the Military Bank. Originally a completely independent subsidiary, the bank brought this small organization under its larger umbrella.

I led the design team on the conceptual phase of the project and worked closely with the line-of-business to find out who our customers where, what were their concerns and crafted a solution that fit within the project constraints. I provided both conceptual and detailed wireframes and user-stories. I acted as a champion for the user’s experience on this project and received internal rewards and recognition for my efforts.

Working with Modem Media, I helped design many functions of the site including the homepage, a user-ratings system, filterable search results, and product comparison functionality. I created wireframes and co-wrote the functional specifications document for the UI to assist the developers build the site.

At Amdocs, we produced CRM software for telecommunications companies. I produced detailed design documentation that included use cases, use-case relationship diagrams, abstract prototypes, wireframes and task flows.

I designed icons, created the skin for the user interface and wrote the style guide for a suite of applications. While there, I was a part of creating an in-house usability team, performed heuristic evaluations, created user surveys and helped build a usability lab.

For this SPAM management server software, I took a complex set of requirements and designed a solution that was both user-friendly and lightweight.